What a time we have had over the last few months folks, everyone will have interesting stories to share about lockdown I’m sure - some funny and some sad no doubt. I am looking forward very much to catching up with everyone again in clinic. 😊
I’ve had lots of emails from people looking to resume their treatments, so after writing many new guidelines and protocols (🤯) we’ve managed to organise for the clinic to reopen in a limited way from Monday 22nd June 2020. This is a bit of an experiment, so we’ll be taking things slowly, and may have to make changes to our plans, we’ll see how things go.
As always, we have to work with a beady eye on safety for everyone, patients and staff alike. Having thought this through very carefully, we have decided that we will work whilst making the assumption that anyone and everyone is potentially a source of coronavirus infection - this way because we have already taken all necessary precautions we won’t have to close if someone reports shortly after they’ve been in that they have covid-19 symptoms, and we will then not have to phone a whole day’s patients to tell them that they need to isolate for 14 days too… better all round I think! So when you see the changes we have made, including the PPE worn, be assured it’s for this reason (ie it’s not at all personal to you!). We should all then be able to remain Covid-19 free.
So what’s different?
Opening in Phase 2 of the roadmap depends on us sticking with: short appointments, one patient only in clinic at a time, and for the continuation of treatments rather than starting new treatments. We must make no demands on the NHS for ‘rescue’ should things go wrong. We must decontaminate everything between each patient (more stringent that ‘standard infection control measures). Therefore:
• We will be open for treatment with BOTULINUM TOXIN ONLY 💉 for the duration of phase 2 of the roadmap (very low chance of requiring NHS ‘rescue’ with this). • Phase 3 of the roadmap will see NHS facilities opening up for more routine work so we will be able to look at doing dermal filler at that stage. • KNOWN PATIENTS to be seen only for phase 2 and phase 3 (that way no surprise adverse reactions hopefully!) • Short appointments 🗓- minimises exposure to another ‘household’. This means less chatting from me (possibly the most difficult part of this whole thing! 🤐) • Limited use of clinic space - we will use only the small entry lobby and the treatment room for now, so that I am able to decontaminate absolutely everything in between patients. This will mean unfortunately that there will be NO ACCESS TO TOILET FACILITIES ⛔️🧻 for the time being in clinic. • One patient only in the clinic at any time - if you need to bring family members they will unfortunately need to wait in your car if safe to do so, again apologies for this. • PAYMENT 💰with card is preferred - we can still take a cash payment if this is absolutely necessary, but please, if you can pay with a card this would be ideal. • Doc will be wearing PPE 😷 - usual scrubs/green pyjamas, plus apron, gloves, mask and visor. There is no need for you to wear any PPE meantime, but if you prefer to wear a mask, then we can generally work round it without any trouble. • Pre-appointment screening - we will be checking in with you by phone the day before your appointment to ensure that you don’t have any symptoms suggestive of Covid-19, and then again when you arrive at your appointment. • Screening questions and temperature 🤒 check (in-ear thermometer) will be done at the door, before you come in, again this is to try to keep this service Covid-free. • GEL station for hand cleansing upon arrival. 🧴 • 2 metre social distancing ⬅️2️⃣➡️ will be observed.
So as you can see, it will feel a little bit different when you come to the clinic. Hopefully not intimidating or worrying for anyone - I hope that the explanations above help to clarify why we have had to make these changes. Over time I hope that we will be able to return to normal, but how fast this happens is impossible to say at the moment.
What happens next/FAQ?
• I’m having laser hair removal, can I make an appointment for this? NOT YET, we will resume this treatment when able, but this will need to wait until we return to standard infection control procedures rather than full decontamination between patients. Apologies, we have no idea how long this will take at the moment. • I’m having radio frequency treatment, can I make an appointment for this? again, NOT YET, we will resume this treatment when able, but this will need to wait until we return to standard infection control procedures rather than full decontamination between patients. Apologies, we have no idea how long this will take at the moment. • I’m having laser tattoo removal, can I make an appointment for this? Again NOT YET. This will unfortunately be the last treatment to return, as it is classified as an aerosol generating procedure (AGP) - there are often tiny spatters of blood during laser tattoo removal, hence the aerosol generating classification. We are not allowed to do anything aerosol generating unless as an emergency procedure at the moment, which clearly this is not. Again apologies, really not able to say at the moment how long until this will become available. • I’m looking for lip filler, can I still get this done? Yes, but only once we are in phase 3 of the roadmap, so likely in the region of 6th July 2020 (Ms Sturgeon will let us know when phase 3 begins!). When Phase 3 is announced we will make appointments for filler, but not before. • I have an appointment in the diary which I made before lockdown - is it still in the clinic diary? Absolutely, yes. However, it would be helpful if you could email through to Gillian (our super-efficient clinic administrator) on the usual firstname.lastname@example.org with a current telephone number so that she can contact you the day before your appointment to go through the screening questions. • Can I bring my kids with me? There is no peace to be had at the moment from kids… we are all loving homeschooling!! Very happy for them to wait in your car, but sadly they cannot come into clinic at the moment. • How will payment work? You will be able to take your credit card receipt at the time of payment, and I will record the payment in the receipt book later on as normal. If you want me to send the written receipt to you by post then please just ask.
And finally… 💰
Having discussed this with many of you over the last few years, we have at last had a chance to review our pricing structure. This has resulted in some changes - please take the time to look at the website www.sageaesthetic.co.uk/price-guide.html# to review. This is the first time we have reviewed prices in ten years, so I hope you understand.
Looking forward to seeing you all soon Take care in the meantime!